Manual Payment Reversal

Payments + Shipping & Fulfilment

Topic summary

Accidental manual “marked as paid” on a Shopify order cannot be reversed; support confirms there’s no way to change the payment status once set.

Constraints and implications:

  • The order has already shipped, so cancellation isn’t an option.
  • Suggested by Shopify: request payment via cash (not feasible for an international customer) or ACH (U.S. bank transfer), which doesn’t match the retailer’s standard credit-card payments.

Workarounds offered/considered:

  • Use a third-party application to capture the customer’s credit-card payment post‑shipment.
  • The poster prefers a simple, built-in reversal or capture method without extra processors or manual work.

Current status:

  • Unresolved. The poster is seeking alternative methods; absent a native solution, they expect to use another app to manually capture the credit-card payment.
Summarized with AI on December 11. AI used: gpt-5.
1

Dear, I am surprised that Shopify does not provide such basic functionality. It happens that by mistake, I manually marked an invoice as paid. To my surprise, there was no way to reverse or change the status. I opened a ticket and was told there is no way to change the status.

As the product has shipped, I cannot cancel the order. Shopify gave me only the option to ask the customer to pay in cash (impossible, as it is an international customer) or via ACH. Since our retailers pay by credit card, the only option Shopify gave me was to use another application to capture the payment.

To avoid a manual payment transaction, it should be as simple as possible, with no payment processors involved.

If someone found another way, let me know; otherwise, I have to use another application to capture a credit card payment manually.

Regards

Martin

2

I noticed you said the product shipped. Is there a reason you’re allowing products to be shipped to customers before they pay you?

3

Hello Maxiums,

It is quite common practice in the B2B business.

Regards

Martin

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