Mark an order paid that was already paid then refunded

Payments + Shipping & Fulfilment
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1

Hi all,

I want to mark an order paid that has previously been paid and refunded. Is this possible or do I need to create a new order?

I created the original order and the customer made payment via a card when I intended for them to pay via bank transfer due to the value. (I have since learned I do not get the fee’s back after a refund so shouldn’t have bothered processing the refund).

The customer then made payment via bank transfer as originally intended.

I’d like to mark the order as now paid outside shopify but no option to mark it paid again exists.

Am i missing something or do I need to create a new order?

Paul

2

Hi @HerbalDimension !

Before you create an order, there will be an option to mark it as paid. If that option is no longer available, then you will need to create a new order again.

1 Like
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Hi, thank you for that. I had to create a new order for it. Shopify does not let you set a date on the past for the creation of an order so it will appear in the wrong tax year (although the payment in my account will not)