Issue: New products show a âmember priceâ on the product page via a metafield, but the cart does not apply the member price when added. Existing products work as expected after login.
Key observations:
Metafields (custom fields on product pages) were populated for both old and new products. Visuals in screenshots demonstrate display is correct, but cart pricing differs.
A responder suggested the member pricing was likely handled by an automatically applied discount tied to products or a collection, with metafields used only for display. They advised checking discount rules and product/collection inclusion.
The store owner confirmed no matching automatic discount (âElisir membershipâ) existed in Shopifyâs discount settings.
Resolution (most recent update):
Root cause was an external app managing membership pricing, not native discounts or metafields.
After locating and configuring the app, the member price now applies correctly to new products in the cart.
Outcome/Status: Resolved. Future action: manage membership pricing through the app for all new products and document the app dependency for continuity.
Notes: Screenshots were central to illustrating the mismatch between displayed member price and cart price.
Summarized with AI on December 11.
AI used: gpt-5.
EDIT: I am not able to add more pictures sorry as a new member.
Hi all, I am stuck, please help. Previously, our website was designed and maintained by a 3rd party who has since not able to do it anymore and we are not able to access his service even if he wants to.
What happened is that our website when we created it as a normal price and a member price as you can see below:
And when you add this product (Le Tre Colonne) into the cart, it will reflect the member price automatically if you had already signed up as a member on our website like you see below:
And I discovered the membership price is reflected in the metafield of each product page.
The problem we encountered is when we added new products like the one below, even if I filled in the metafield as above and the member price is shown on the online store but yet when you add it into the cart, the member price is not reflected, please see below:
I donât know how and where even to start looking so that the new products member prices get reflected in the cart too! Please help, appreciate and thanks!
So in the product metafield, we keyed in the member prices like these. Both have the member prices but yet the new product do not reflect it in the cart
I believe it is done via automatically applied discount which applies to some of your products.
The discount code is applied automatically after you login.
As shown on your screenshot â âElisir membershipâ.
And the metafield is actually only for display purposes.
Iâd look into your discount codes, find this discount code and see to what products it applies. If new products are missing from the list (or do not belong to collection this discount code applies to), then this is most probably the reason.
Itâs hard to produce a better guess from the outside.
If you like me to have a better look â DM me here.
Found out the problem. Ended was that the previous person used an APP to do the membership prices so we did not know, we were fiddling around and found the app and viola, its resolved now.
