menu not loading on mobile version

Store Design
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Topic summary

A mobile menu loading issue is being reported where the menu fails to load on first visit and only appears after refreshing the page.

Key Details:

  • Issue confirmed across multiple mobile devices by the original poster
  • Problem persists regardless of time spent on homepage
  • Affects site: rivaajethnic.com

Current Status:

  • Another user attempted to reproduce the issue on several mobile devices but could not replicate it—menu loaded successfully on first attempt
  • Troubleshooting request made to identify which specific browser is being used
  • Issue remains unresolved; awaiting additional information to narrow down the cause
Summarized with AI on October 26. AI used: claude-sonnet-4-5-20250929.
1

hi All,

In mobile version the menu page is not loading in the first go. Only when i refresh the page then it loads. We checked couple of times from different mobiles and same issue was observed. attaching screenshot for your reference. To add, its not issue with content, since no matter how long we stay on the home page, menu does not load on mobile version. Can someone please help to look into it.

https://www.rivaajethnic.com/

Many Thanks

1 Like
2

Hi @RivaajEthnic ,

I’ve tested it on several different mobile devices, and the menu still loads the first time. In case the issue is still not resolved on your end, could you let me know which browser you’re using to access the website?