Message change order status page domain

Shopify Discussion
1

website name : www.friends.com

do i need to create subdomain friends.com/accounts and redirect that to default of shopify https://shopify.com/xxxxxxxxx/account, but that only for new customers right, classic customer accounts is already www.friends.com/account

also i need some explanation what all this means on custom accounts page within settings

2 Likes
2

I’m wondering the same thing. I just connected my GoDaddy domain to shopify, and suddenly now I’m told to change my order status page domain. On another website, I made a customer account subdomain i.e account/my.shopify.com (someone said I really should) and it was a total mess. The main domain and subdomain acted as two completely different websites, and alternating between the shop and the account, the customers had to keep log in, in the same session.

I really hope that creating a subdomain for checkout page is a mere suggestion from Shopify, and that we can just shake it off.

3

Hi Ingane, we received this message as well—we’re wondering, is it necessary to create a subdomain for the order status page?

Kindly,

Jessica

4

Hi there. I was struggling with the same issue. I finally found this walkthrough, and it worked! I hope it helps someone else out too.

Step 1: Create the subdomain for your customer account pages1. From your Shopify admin, go to Settings > Customer accounts.

  1. Go to Customer accounts > URLs, and then click Manage. The Change customer accounts domain dialog displays.

  2. In the Customer account domain field, enter a descriptive string that identifies the domain name as the one that is used for customer accounts. For example, if you enter the string account, then you create the following URL for your customer: account.your-store.com.

  3. Click Continue. You are taken to the Connect existing domain page in the Domains settings.

  4. To change your domain provider account settings, click Follow settings instructions. You are taken to your domain provider’s website.

Step 2: Create a new CNAME record in your third-party domain provider account settings1. On your domain provider’s website, log in to your account.

  1. Find the DNS settings or domain management area.
  2. Do the following.
    1. Create a new CNAME record.
    2. Change the Host name to the string that you created for your customer account subdomain name. For example, account.
    3. Point the CNAME record to shops.myshopify.com.
  3. Save your changes. You are returned to the Connect existing domain page in the Shopify admin.
5

I saw this in my search for help as well, and I have no idea what all of this means. Why do I want to change my domain name? And what is a CNAME record?

I am so afraid of screwing everything up on my site, that I am hesitant to do anything. Why do we need to do this anyway? My site works just fine the way it is.

Is this simply an option and I can choose to not do this? It would be nice is someone from Shopify would address this.