Two problems with messaging app. Even though I have a template and it has a collection the photo of the collection was changed but the template will not load the new collection photo even if I add it to the collections list new it still has an old photo.
#2 search for a product item is impossible because there is no search feature box. It only give products and when you click on it it gives all the products but no way to search for one and add to the email.
I wish someone would fix these issues. They are very time consuming and annoying !!! 
That sounds like Shopify Messaging, the renamed Shopify Email app. Worth using that name when reporting, since it routes to the right team. For the stale collection photo: open the draft in an incognito window to rule out a cached editor preview, then delete the collection section in the email and add it again rather than re-saving the collection. For the missing product search, the Help Center support chat is the route that can change it; this forum is merchants helping merchants, so nobody reading can fix the picker.
no, adding the collection new does not bring in the correct collection image. I am editing my template. I even tried making a new template and still same issue the correct image not loading.
I will try to do help center support
Hi @Debra_Jambor
Welcome to the Shopify Community! Please share your store URL and password (if it’s password-protected), so I can check and provide you with the exact solution.
Best regards,
Devcoder 
Not every problem a merchant has is system-wide… For instance, I can add a collection and it shows the right image. For this test, I just changed the collection image.
Your number 2 is strangely confusing and requires clarification.
But I don’t think your issues are all that serious. Maybe some screenshots and more information to go along with your post so the issue is precisely pinpointed. But again, not every problem is system-wide. So before you make wild assumption that something needs to be corrected, it should first be a verified bug or problem.
I contacted Shopify Help Center and was able to show them the images once changed in collection will no longer populate in the Shopify Messaging App correct. So a ticket and team is going to work on it. Thank you all. no need to follow up.
This does sound frustrating, especially if you’re updating campaigns regularly.
For the collection image issue, I’d first try refreshing the template by removing and re-adding the collection block, or by creating a new template, to see if the updated image syncs. If it still shows the old image, it may be a caching issue or a limitation with how the messaging app stores collection data.
I also agree that the product picker would benefit from a search box. Scrolling through an entire catalog to find a single product isn’t practical for stores with larger inventories. Hopefully Shopify adds search functionality and improves how collection images refresh in future updates. In the meantime, please report both issues to Shopify Support so the product team can investigate and track the feedback.
Yes, they have a ticket, item #1 def ticket fix, item #2 maybe.
Hi there @Debra_Jambor
The problems described are workflows limitations that will make slower the creation of customer messages. For the collection image, refresh the template setup by removing and reading the collection section so it fetches the newest data. When choosing products, utilizing clear product titles, tags and collections can help in finding products with this limitation. Clean and simple templates can also contrbute to minimise the number of edits necessary.
We went thru all that, refresh, redo does not work. As for Search there is no box for it in the TEXT section to link. Thanks anyhow.
This was the Reply from Shopify Support: (so footnote, my takeaway is to remove some of my old templates and make new ones) (also, I think they must have fixed something, because now when I remove a collection and add a new one it pulls in the corrected image).
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Thank you for your patience. This is Ryan from Shopify’s Technical Team, and I’m reaching out with an update on the collection image issue you reported in your Shopify Messaging templates.
After investigating, here’s what’s happening: when you build a template and add a collection to it, the template saves (caches) the image that was assigned to that collection at the time you added it. If you later update the collection image in your store, the template does not automatically pull in the new image, it continues to display the one it originally saved.
For example, with your “1 Left Almost Gone” collection, if the template was created before you changed the collection image, it will still show the older image until you manually refresh it inside the template.
Here’s how to fix it for each affected template:
- Open the template in the Shopify Messaging editor.
- Remove the outdated collection section from the template.
- Re-add the same collection.
- Save the template.
This forces the template to pull in the current collection image. You will need to do this for each template that is showing the wrong image.
Its the text LINK section not product section. I made Shopify aware. There is no search in TEXT LINK.
