We need to move all our existing subscribers from Shopify Payments gateway to Stripe. For that to happen we’re asking shopify to transfer customer tokens to stripe.
However, shopify support says we need to contact our 3rd party subscription app (appstle), and the app says we need to contact shopify support for that. Classic.
It’s hard to believe we’re the first ones that needed to migrate between payment providers. Anyone else were in the same boat?
I have been ping-ponged back and forth between Shopify and Appstle (the subscription app I use) to solve this exact same issue for me. I moved from Shopify Payments to Stripe and since that day I have a 10% approval rate for successful recurring orders. When I was using Shopify Payments, I had a 98% approval rate for successful recurring orders.
I am wondering if you ever got a solution for this, and if so, can you please share it with me?
I have been in this battle with them for 1 month now and this has caused me over $50,000 of subscribtions that I have not been able to collect.
I would really appreciate any insight you may have.
Were you able to resolve this by speaking with Shopify Payments? I’m going through the exact same issue now and your last activity was in January so it’s possible that you did find a solution
I will save you a lot of trouble and nerves, and just tell that its impossible to migrate tokens from shopify payments to anywhere else.
I wish It didn’t took me 3+ months of chatting to finally get this clarified, but it’s the reality. Shopify payments do not share tokens for migration.
It is unlikely that you will be able to transfer subscriptions between payment processors.
But, while your old subscriptions continue to be collected with Shopify payments as before, you can accept your new subscriptions with ‘Easy⇔Pie Shopify Stripe Checkout & Subscriptions’, this solution also supports other payment methods supported by your Stripe account.