We have 2 warehouses in our Shopify store: USA and Canada.
Now we have some products sold out in USA warehouse, which we want to show as “Sold Out” in the USA store page, where the customers can’t purchase from this product. But we do have stock in Canada warehouse, which can still enable the customers to keep purchasing from the Canada Store.
We don’t do cross-ship and these two warehouses are separately operated.
So how can we set up the “Sold Out” while stop purchasing from the designated warehouse?
In your case, you don’t need to set up the “Sold out” status for the USA store page. Within the MSI app, each product may have different warehouses with different inventories. So, you cn set up the product linked with 2 warehouses (USA and Canada), each of which has a separate and independent inventory.
In other words, if the products are sold out in the USA warehouse, you can adjust the inventory = 0, so customers can still purchase from the Canada store.
I hope this can answer your question. If you want to know more about the app, you can contact our support team here. We are available 24/7 to support your business!
Hey @olin the native Shopify order routing should solve this problem. Navigate within your settings to locations, then prioritize the location you want orders to go to first. As inventory sells out from one location the other location with inventory will get the order routed to it.
In this case, you can keep selling to customers, and on the backend, the orders will be routed to where you have inventory available to fulfill from. Shopify will also split the order if for instance, someone places an order for Products A & B but your USA warehouse can only fulfill product A, the other item will naturally get routed to your Canada warehouse. You can also check off the selection for ‘Continue selling when out of stock’ so that when both locations are depleted of inventory the item will no longer show within the storefront. Hope it helps, maybe the solution you are looking for is a little more advanced. In that case, I’d encourage you to give SKUSavvy a try which will handle the order routing, warehouse management, inventory, pick-pack-ship all in one system.
