Multiple currencies Vs Basic plan

Shopify Discussion
1

Hi,

I’m an Australia-based business owner and recently launched my store on Shopify. My goal is to sell products globally in multiple currencies while receiving payouts in Australian dollars.

Since I’m on the Basic plan, I’ve received conflicting advice from Shopify support. Some advisors have told me I’m limited to selling in only three currencies. Others—who appeared more experienced—have said this limitation doesn’t apply, and the issue likely stems from custom code implemented by my developer or improperly coded themes.

As the issue appears to be code-related and outside the scope of general support, I was referred back to my developer. He contacted Shopify directly and was again told that the Basic plan only supports up to three currencies.

At this point, I’m feeling quite frustrated with the conflicting information and being sent back and forth. I’ve now been advised to reach out to the Shopify Expert Community for further guidance.

Could someone please clarify the actual currency limitations on the Basic plan and advise how to resolve this issue?

Additionally, since launching the site, I haven’t received any online sales—only a few test orders and two personal referrals. Is it possible that the custom code could be interfering with the sales process or preventing orders from being placed? If so, how can I identify and correct this?

Your prompt assistance would be greatly appreciated.

Thank you,
Sher

2

@AnzoNS

The Shopify Basic plan allows you to sell in over 130 different currencies worldwide if you use Shopify Payments/Markets.

However, be aware that problems with custom coding or themes might prevent your currency selector from working properly.

If you aren’t making many sales, it could be because of bugs in your code (for instance, at checkout) – or simply not enough visitors; check both then improve things like marketing campaigns.

And don’t forget— there’s always the option to get advice from a qualified Expert or contact support team directly.

3

appreciate that I will check this with my website developer
thanks

4

Welcome to the store

5

Hi,

Is there any one else who experiencing the same issue? Could anyone else share any experience or have any idea how to resolve the above problem?

thanks

Sher

6

Thanks,

That will be nice of you, is he/she in this community? or from out side?