Multiple Origin Causing Multiple Shipping Charges

Shopify Discussion

AI-generated summary

Issue: Shipping is being charged twice when an order includes items stocked in two locations. Each location adds its own $6 rate, resulting in $12 instead of a flat $6.

Platform behavior: Shopify splits multi-location orders into sub-carts by fulfillment origin and sums the shipping rates. This cannot be disabled. Apps can’t bypass this if multiple shipping profiles are used.

Proposed workarounds:

  • Intuitive Shipping: Move all products into a single shipping profile. Create rules (“Scenarios”) for items from Location A and B, then use rate blending to show a single flat $6. Requires Shopify’s Third-Party Calculated Rates (aka Carrier Calculated Shipping/CCS), availability depends on plan.
  • ShipMagic: Use the app’s Shipping Customization rules to prevent double charging for multi-location orders. Works without CCS on all Shopify plans, but only supports flat-rate shipping.

Key terms:

  • Third-Party Calculated Rates/CCS: A Shopify feature that lets apps provide carrier/rate calculations at checkout.

Status: No confirmation of a chosen solution or outcome. Options have been presented; the issue remains open pending merchant implementation.

1

Shopify Shipping Doubling with multiple Shipping Origins

I see there are a number of threads on this point and I am gobsmacked to see Shopify can NOT disable this feature.

I have a client who allocates stock to two locations, locations A and B, this is purely set up for pick by Sendle and Click and Collect.

When an Order is placed online and the stock is located in Location A, Shipping is charged at $6, and vice versa from Location B, it is $6

But if an online order is placed and the items are in location is Location A and B, then shipping is $12

I just want a flat rate of $6 regardless of where the item is located.

Can’t be that, hard, can it?

2

Hi @ECOMHQ

Shopify separates the two locations into sub-carts and returns a rate for both, and adds them together and that is what is displayed. No app can solve this issue when the store is operating under 2 or more profiles.

There is a work around inside our app Intuitive Shipping. The client would need to have all products under 1 profile, and create Scnearios (these are the rules or restrictions) for when products are in location A and Location B. With our advanced blending, we can blend these two rates together and display just the flat $6 (and much more if you need). Please have a look at our website, and if you feel this would help benefit your client and their customers, please book a free Demo.

Please note, any rate providing app does require a feature called Third Party Calculated Rates to be enabled. This a requirement from Shopify. Depending on your Shopify Plan Level this could be available to you for free.

Intuitive Shipping

Demo

Thank you,

Chelsey

3

Hi,

We seemed to have found a solution for this problem of double shipping rate due to multi-location. Using our ShipMagic app’s Shipping Customization feature, you can actually setup rules such that double charging of the shipping cost is avoided.

This solution works even without CCS (on all Shopify plans). But it only works if you use flat rate shipping.

You can install the app from here and reach out to live chat support for more information on how to setup the app.