My Account Has Been Terminated Under Section 7 And The Store Was Brand New With Nothing On It.

Shopify Discussion
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1

From one day to another my shop was terminated. I just paid the subscription and started navigating on it filling out some general information. I just started only 1 item was uploaded. The following day it was shut. I’ve contacted the Support Chat who raised a ticket for me and after a day I got an automated email asking for general info such as my proof of address, certificate of incorporation of my business and so on. I replied immediately but haven’t heard since. It happened on 29/01/2024. I’ve repeatedly contacted that email address with no luck and the chat again which is just useless, they keep repeating the same thing: they can’t share more info about why the store was terminated but they’ll make sure my case is being reviewed by the relevant team.

Anyone did experience a similar situation? How did you come out from there? Any suggestion?

It’s so frustrating…

2

Good luck with it. We’re on day 11, and in the exact same position as you.

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what does your site sell?

4

Jewels

5

Same here, on day 10. Looking into moving over to Bigcommerce as this is shocking.

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6

I would accept your comment as the solution! :joy: I was looking into alternatives as well… but have 0 references in my circle

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Can’t be any worse than this

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any luck?

9

Nope.

10

Did anyone have any luck with this? We had the same thing happen within a few hours of setting up our site.

Not in a high risk industry, just selling home and vehicle locks and security equipment, its been 2 weeks since submitting business information.

Did anyone try other platforms? If so could you recommend one as I’m loosing hope on Shopify.

11

Hi,

I appealed and they requested a list of documents, 2 weeks later my website was reviewed and back online. I kept in contact with Shopify support and kept asking to escalate my case, it seemed to work.

12

@sd1994sd Hi there! I am facing the same problem. I submitted my documents as requested through email. It has been a week and i haven’t got any reply back. Can you guide me how should i go forward with it? I would really appreciate your help.

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Hi all,

the same happened to me. Just submitted the documents they requested and waited patiently until they restored my shop. That happened literally 2 days after I posted this so I’m working like crazy now. Sorry for my late reply.

14

@Vinca so it took them like 3-4 weeks to restore you shop?

15

Salut

Moi aussi j’ai reçu ça et c’est à cause de l’utilisation d’un non payé par contre depuis je ne peux plus créer de boutique tous mes informations ne passent pas juste 3 jours d’essai après je ne peux pas payer l’abonnement !