My Live Shopify store doesnt updating after adding a new element and hitting Save on the Admin Panel

Shopify Discussion
1

I have a problem with my shopify page, when I update something on my page and I hit Save it does not refreshing the Live page. I use the template “Spotlight”.

So for example if I just add a Slideshow to my page and I Save the page, when i open the Live website it will bring me to an older version of my page.

Please help me with this,

Have a good day!

2

Hi, @Retroverse !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

I understand that you are experiencing issues with your storefront updating. My first suggestion would be to ensure that your theme is published and live for all your viewers. Additionally, please check your Domain section to ensure there are no issues on that end. If the issue persists, I recommend completing a few troubleshooting steps:

  • Clear your cache and cookies on your browser. After this, completely reboot the browser.
  • Try a different web browser to rule out any browser issues.
  • When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)

If you are still having issues, we may need to access your account to gather more information. While we are unable to provide account-specific support through the Community Forums, we would be happy to continue assisting you through our Help Center. To access our live support, you can ask the Virtual Shopify Assistant to “contact support.” It will then guide you on the next steps to connect with a team member who can assist you further.