Hello my name is Aron. My friends created a shop fortunebeautys and transferred the site to me. I added my credit card to pay the shopify month plan, everything fine until that, the site crashed and showed the shop was currently unavailable to both the customers and admins. I checked the community and found guys with similar problems, seems like its about the credit card. Please help fix its urgent.
Hi @Aron_ychw !
Thanks for posting here in the Community and for also providing a screenshot of the issue you are experiencing.
I can appreciate this may be frustrating and that you need to get this resolved as soon as possible. It looks like we will need to get access to your account so that we can dig deeper into this issue for you. As we’re not able to provide account-specific support via the public forums at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our support portal here to get in touch with a live agent. From there, they will be able to have a closer look at your account and ascertain what the next steps will be.
Since this is the next step, I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
1 Like
Thanks Maz! In fact I did submit a ticket yesterday, the number is 29631091, I didn’t get any response by now however. Hope to hear from your support team asap, if you can expedite the routine, that would be really helpful for me and my colleagues. Thanks again.
1 Like
Hey @Aron_ychw !
It is absolutely my pleasure to help! You have taken the right steps here by opening a support ticket with our team. As mentioned previously, we wouldn’t be able to access account specific information or tickets from here ourselves due to security and privacy of your merchant’s however please hold tight for an email in the meantime. I really hope this gets resolved for you very soon! Have a great day, Aron!