My products not loading properly on iphones

Technical Q&A
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Topic summary

A Shopify store owner is experiencing crashes on product pages when accessed from iPhones, affecting both Safari and Chrome browsers. The issue persists across multiple devices even after clearing cache and browsing data.

Key Details:

  • The site has had ongoing speed issues, though it hasn’t crashed until now
  • The problem appears to be iPhone-specific

Proposed Solution:
A community member who recently resolved a similar issue with Shopify support suggests:

  • Navigate to theme settings and locate the animation section
  • Uncheck/disable the “Reveal sections on scroll” checkbox
  • This is reportedly a bug in certain Shopify themes (specifically mentioned: Studio theme) that only affects iPhones

Status: The issue remains unresolved for the original poster, who confirmed the problem occurs on multiple iPhones, not just their own device.

Summarized with AI on November 15. AI used: claude-sonnet-4-5-20250929.
1

Hi there, my site is crashing when I visit one of my product pages from IOS. It is happening on several iPhones, I go to the product page and it tries to load several times, then it crashes. It happens on both Chrome and Safari. Help!

I already cleaned my browsing data, cache etc and issue is still there. The site has been having speed issues for a long time now but it never crashed.

Try this link: https://jacoffee.ca/collections/new-arrivals/products/jamaica-blue-mountain-coffee-compostable-capsules

1 Like
2

Thanks for your answer but the issue is not only on my iphone, but on several. I did however re-start my phone and it didn’t fix the issue :disappointed_face:

3

Try looking at your theme’s animation settings! I just worked with Shopify support for two months on a very similar issue happening for my store (using the Studio theme). There was an animation in there that they recently released that has a bug that effects the products page only on iPhones. Go to your theme settings, find the animation section, and make sure the checkbox for “Reveal sections on scroll” is unchecked/disabled. Hope this helps!