My store currency converter is not working properly

Shopify Discussion

Topic summary

A user reports that while Shopify Payments correctly displays currency based on visitor location, the manual currency converter feature fails to change currencies when selected. The issue occurs on the Shrine theme.

Troubleshooting suggestions offered:

  • Check for theme settings conflicts or app interference that might override Shopify’s default currency functionality
  • Test whether the URL updates when attempting currency changes
  • Try browsing in incognito mode to rule out cache-related problems
  • Consider installing a dedicated currency converter app from the Shopify App Store

Information requested:

  • Screenshots of the issue
  • Store URL and collaboration code for direct inspection
  • Custom code review
  • Clarification on whether the converter is native Shopify functionality or from an external app

The discussion remains open with no resolution yet, awaiting additional details from the original poster.

Summarized with AI on October 25. AI used: claude-sonnet-4-5-20250929.
1

Hi. I have activated shopify payments and it does display the currency according to the viewer’s region. But when I try to change the currency using currency converter, it does not change the currency. I am using shrine theme.

2

Hay Can you share some screenshots. Or you can share 4 digits collab code along with the store url in the p/m so that I can take a look and make the requested changes.

Thanks.

3

Greetings, have you checked if the currency conversion issue might be related to your Shrine theme settings or a potential conflict with another app? Sometimes, themes or apps can override default Shopify functionality.

Also, when you try to change the currency, does the URL change accordingly, or does it seem like the page just doesn’t update? Any details you can share might help pinpoint the issue.

4

Hello there @abdussalam would you mind sharing your store custom code for this? Also, you can try a currency converter app from the Shopify App Store to make your job much easier.

5

May I know if this feature is from Shopify or external apps? You can share more details of this issue for further check.

Also, you can further test if it works under incognito mode page, as sometimes it is due to the cache issue.