my store operates for Arabic not for English

Shopify Discussion
1

i have Ar-En website

it works for Arabic and return ERR_SSL_VERSION_OR_CIPHER_MISMATCH mistake for En

that caused my google shopping ads to be suspended

2

Hi @sadeknajjar

I totally get how frustrating this must be—having your English site show an ERR_SSL_VERSION_OR_CIPHER_MISMATCH error while the Arabic version works fine is a big problem, especially when it affects your Google Shopping Ads. No worries, I’ll walk you through what’s likely causing this and how to fix it quickly.

What’s Happening?

This error usually means there’s an issue with your SSL certificate—either it’s outdated, misconfigured, or there’s a problem with how it’s being applied to the English version of your site. The fact that Arabic works fine suggests the SSL settings might not be correctly set up for your English domain or subdomain.

How to Fix It#### 1. Check Your SSL Certificate Status

First, go to your Shopify Admin Panel and check your SSL settings:

  • Go to: Shopify Admin → Settings → Domains
  • See if there’s a “Pending” or “Not Secure” message next to your English domain.
  • If it says Pending, wait up to 48 hours for Shopify to issue an SSL certificate.
  • If it’s Not Secure, move to the next steps.

2. Ensure Your Domain is Correctly Connected

Since you have two language versions, make sure your English domain (or subdomain) is correctly connected. If you’re using a custom domain (like example.com for Arabic and en.example.com for English), you need to verify:

  • Both domains are listed in Shopify under Settings → Domains.
  • There are no duplicate or conflicting domain settings.
  • The primary domain is set correctly.

If you’re using automatic translations with Shopify’s multilingual setup, make sure your URLs are properly structured.

3. Force SSL Renewal

If Shopify isn’t automatically fixing the SSL issue, try removing and re-adding your domain:

  • Go to Settings → Domains.
  • Remove the affected English domain.
  • Reconnect it and let Shopify generate a new SSL certificate (this may take up to 24 hours).

4. Check Your Domain Provider (If Using a Custom Domain)

If your English site uses a separate custom domain/subdomain, check your domain provider (like GoDaddy, Namecheap, etc.) and ensure:

  • The A record points to Shopify’s IP: 23.227.38.65
  • The CNAME record points to shops.myshopify.com
  • There are no extra SSL certificates conflicting with Shopify’s automatic SSL.

5. Verify SSL Compatibility Settings

If you’re hosting your English domain externally, check:

  • It supports TLS 1.2 or 1.3 (Shopify doesn’t work with outdated versions like TLS 1.0 or 1.1).
  • No old encryption settings (cipher mismatch) are blocking access.

6. Resubmit Your Site to Google Shopping

Once the SSL issue is fixed:

  • Log into Google Merchant Center.
  • Request a manual review under Account Issues.
  • Make sure your feed URLs are correct and secure.

Final Thoughts

This should get your English site working again. Shopify usually auto-fixes SSL issues within 24-48 hours, but if it’s still not working after following these steps, you might need to contact Shopify Support for manual intervention.

If you need extra help, just let me know asap. Thanks
Daisy.