My store was closed while I was updating my credit card information

[KadirCevik]

Hi,

I spoke with three Shopify chat chats today. But still no answer. My problem has been reported to the support team, but there has been no response for 18 hours. I don’t know if I made a big mistake… I can’t open my live chat store. Shopify redirected it to another team. I’m waiting for the mail.

I am Kadir. I have an Vintage Oushak Rug.
https://turkishhandmaderug.myshopify.com (Shopify domain)

I’ve been a Shopify user for 2 years. And I want my website to open.

I had until September 20. I owe $118.17.

My old card had its limit (last four digits #9448) full. So I wanted to enter a new card. (If you want the card I bought in June, I can send the bank documents)
I got an error while entering this new card information. ‘We do not accept this card’ I tried the same card 1-2 times and then my account was closed.
There was a payment deadline until September 20.

It would be great if we could fix this issue quickly. My website has been inactive for 18 hours. I’m having problems with my customers

I just want to know why my website is down, what’s wrong? What is my fault here? What have I done ? I don’t know why my store is closed. What mistake did I do? I don’t understand. I swear I tried to enter new card information.

Thank you

[KadirCevik]

I did not receive a message that my store was fully closed. Only my store is inactive.

[Victor_5]

Hi @KadirCevik ,

Thank you for getting in touch and I can completely understand your frustation about this issue. It sounds like your ticket has been sent to our accounts team for review, and they will be back in touch over email when they have an update to provide. We are not able to provide updates on your store when you reach out through the Community as we cannot authenticate you on your account.

I appreciate that you are looking for an update as soon as possible. Our team will review your store and send you an email with an update and further instructions as soon as they can.