Hi
How are you ?
My store closed suddenly, I don’t know where the glitch is.
When I added the credit card so that I could activate one of the plans, when I added the card the store was closed, I contacted technical support two days ago and I have not received a response yet
I hope someone with experience can solve my problem.
thank you
Hi @abdulazizk ,
Thanks for reaching out. I completely understand this is not ideal, and you need the issue resolved as quickly as possible.
I’d love to look into it for you right now. However, We cannot look into account specifics via the Community for privacy and security reasons.
As you mentioned already, you contacted our Advisors team. Emails are not instant communication, so please allow several days for someone to get back to you.
If you’d like immediate assistance to chat about this issue, you can do so via our live chat and callback option. I invite you to reach out to our Contact Us page. Once you log in, select the topic you’d like to discuss with the Support Advisor. In your case, click on Account. Then scroll down to the bottom of the page, where you should see the ‘Get Support’ section, where you can select your preferred communication channel.
Hopefully, you’ll get access to your account shortly. Let me know if you have any additional questions regarding the platform in the meantime.
thanks for your reply .
I’m still waiting for the email and I haven’t received anything
Did they ever get your store fixed ? They did the same thing to me. I was updating my billing they shutdown my store.