Within the last few months, I can no longer add videos to my products using the debut theme. I’ve got several hundred items in my store and I used to be able to take a couple photos and a short 10-12 second video with my iPhone and easily add them to a product, but now I can’t upload any video and sometimes only one image. Help!
Did you have any custom code added to the Debut? The type of issue you’re describing is not related to the theme, if you are unable to upload pictures or videos to your Shopify store you should reach out to their support - unfortunately there is nothing that could be done via coding.
If you are able to add the videos and they’re not playing, this would be a different issue. If this is the case, please do share your store so we can provide further assistance.
Kind regards,
Diego
Have not added any custom code and haven’t been able to figure out how to connect with Shopify support - to a person. Videos just stopped loading within the last couple of months.