Navigation Menu I cant Select the 1st item in the menu

Technical Q&A

Topic summary

A Shopify store owner reports an issue where clicking the first item (“Disposable Vapes”) in their navigation menu doesn’t navigate to the corresponding collection page. Other menu items work correctly.

Key Details:

  • The menu includes “Disposables Vapes” and “Flavour Beast” collections
  • When “Flavour Beast” is removed from the dropdown, “Disposable Vapes” functions properly
  • All navigation links should be clickable and lead to their respective pages
  • An image was provided showing the menu structure

Current Status:

  • A support representative attempted to replicate the issue but could not reproduce it—the Disposable Vapes menu appeared to work correctly on their end
  • The user was advised to contact Shopify Support directly through the Help Center chat for account-specific investigation
  • Issue remains unresolved pending further troubleshooting with official support
Summarized with AI on November 16. AI used: claude-sonnet-4-5-20250929.
1

Currently I have added the few collection in my navigation menu. So we have disposables vapes and Flavour beast in menu. But the issue is when i select the disposables vapes it should go to the disposables vapes collection( https://puffvapesonline.com/collections/disposable-vapes). but it dosent go there. If I remove the flavour beast collection in drop down. the disposable vapes works.

puffvapesto_0-1694652622100.png
puffvapesto_0-1694652622100.png553×471 20.5 KB

I wanted all the links in navigation menu should be clickable and lead to respective pages.

2

Hi @puffvapesto ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with this request, to ensure it gets resolved,

To confirm I’m fully understanding, are you still experiencing this issue? It seems I wasn’t able to replicate, as the Disposable Vapes menu brings me to that collection.

If you continue to experience the issue, I’d encourage you to connect with our support directly. This will allow them to investigate further as we wouldn’t have access to account specific information through the community.

To connect, you can:

  • Head over to our Help Center.
  • Enter into the chat box Contact Support.
  • Log into your shop.
  • Select one of the available support options.

Please let me know if you continue to experience any issues or if there’s anything that I can assist with!