i got a 26 page letter from a laywer stating my website is not complaince for blind poepel
i was under the impresion that the themes i purchase trough shopify are all complance
i understadn that hungry lawyers suing this loopwhole to sue small businesses
i need to know on how to resolve this issue , and why the theme is not complaince
Thank You
Hey @NYCK,
Could you please share your store url so that we can take a look and find whether your site compliance for blind people or not.
Thanks
Fix the issues then write back, and thank them for bringing some erroneous technical issues to your attention, and offer to have them check your website again and get back to you with anything further. Also thank them for free advise and tell them you look forward to doing business with them again.
Hi @NYCK
Yep, it is hungry lawyers that do that all the time. We had a client some time ago who had to maintain a score above 85 out of 100 as part of the deal, or they would get fined.
@Maximus3 gave great advice on how to deal with them.
For themes, not sure if that is a requirement, could be, and by default, they may be compliant. But also, if you change colors, add some link, install an apps, or custom content, all that influences the score.
You can try https://www.levelaccess.com/ or https://www.browserstack.com/website-scanner/wcag-checker, but there are some browser extensions, desktop tools that also help. For example, here isa quick report from browserstack
my store is
No one here can protect you from any real world consequences or share in consequences from giving you bad opinions.
Do not reply, do not engage, do not swallow advice that is what you want to hear to avoid doing the real world work.
Talk to an actual sworn attorney.
Most “threats” are just scams or legal trolling to get a cheap payday.
Talking to a lawyer is the only legitimate way to validate this.
Shopify themes aren’t guaranteed to be fully ADA-compliant, even the paid ones. They cover the basics, but things like missing alt text, low contrast, or unlabeled buttons can still cause accessibility issues for blind users. That’s usually what triggers these lawyer letters.
The best next steps are:
Have a lawyer review the notice before you respond.
Run an accessibility audit (WAVE or Lighthouse) to see what needs fixing.
Update the issues or ask a Shopify expert/theme developer to help.
This will show you what’s not compliant and how to correct it.
Shopify sellers shouldn’t be paying €1,000–€2,000 for someone to run a “compliance audit” that is basically a checklist and a few emails.
That’s exactly why we’re building SellSafe.
We’re a new startup about to launch a tool that gives you a 30-second compliance check for your product. You paste in your product details and marketplace, and it instantly tells you:
Can this be sold legally right now?
What rule or policy is blocking it?
What document or change is required to fix it?
If something is missing, SellSafe doesn’t just say “non-compliant” and leave you stuck. It:
Generates the exact actions you need
Automates messages to labs, manufacturers, and suppliers
Tracks everything in real time
Updates you the moment something changes
No more guessing.
No more waiting weeks for a consultant.
No more listings removed.
No more packages stuck in customs.
We’re building this because compliance should be simple. Sellers shouldn’t be forced to pay thousands for something that can be automated.
We’re about to launch and looking for our first group of early users. If you’ve been suspended, flagged, or stuck in “misrepresentation / policy violation” hell, I’d love to let you try SellSafe and help shape it.
Real compliance.
Cheap. Fast. Automated.
No consultants. No regret.
You can reach me directly:
[email removed]
+34 675 397 508
Pedro Zapata
Founder, SellSafe
make it more inspiring that we are giving free lifetime for the first 50 users, and that the product complaince consultants and saas are a scam they treat complaince information like golf beacuse its hard to understand but is easy thats what we do, also tell them they have a dashboard where you can control your product with updated , ect and emailing to external bodies lije labas manufacturing ect all in 30 seconds in on place
Shopify sellers are being scammed by an industry that pretends compliance is “complex” so they can charge €1,000–€2,000 for a glorified checklist and a few emails.
They treat compliance like golf — mysterious, technical, and “only for experts.”
In reality, it’s simple. It’s rules, documents, and signals.
That’s why we’re building SellSafe.
SellSafe gives you a 30-second compliance audit for any product. You enter your product and marketplace, and instantly see:
Can I legally sell this right now?
What rule or policy blocks it?
What document or change fixes it?
And if something is missing, you’re not left stuck.
You get a live dashboard where you control every product:
Real-time compliance status
Instant updates when something changes
Automated emails to labs, manufacturers, and suppliers
All documents, actions, and history in one place
No more consultants.
No more guessing.
No more listings removed.
No more packages stuck in customs.
Compliance in one place. In 30 seconds.
We’re about to launch and we’re giving free lifetime access to the first 50 sellers who join and help shape the product.
We’re doing this because compliance should be easy. Sellers shouldn’t be forced to pay thousands for information that is public and process-driven.
If you’ve been suspended, flagged, or stuck in “policy violation / misrepresentation” hell, SellSafe is for you.
Real compliance.
Cheap. Fast. Automated.
No consultants. No regret.
You can reach me directly:
[email removed]
+34 675 397 508
Pedro Zapata
Founder, SellSafe
