Need help to remove TrustPilot App on Shopify

Store Design
,

Topic summary

Main issue: Trustpilot elements still appear on a Shopify storefront after uninstalling the app and removing its integration (site: nationalpoolsupplies.com.au).

Key request: Guidance on how to fully remove the remaining Trustpilot display.

Suggested fix: Hide the residual Trustpilot floating widget via Custom CSS.

  • Path: Online Store > Themes > Customize > Theme settings > Custom CSS
  • CSS targets: #trustpilot-gtm-floating-wrapper to force it not to display

Technical note: The provided CSS suppresses the visible Trustpilot widget but does not remove underlying scripts or code.

Status: Solution proposed; the original poster has not confirmed whether the CSS change resolved the issue. Discussion remains open/awaiting verification.

Summarized with AI on December 17. AI used: gpt-5.
1

I have uninstalled the TrustPilot App in Shopify and also removed the integration, however it is still appearing on the website. Could someone please help?

URL: nationalpoolsupplies.com.au

1 Like
2

Thanks! Could you confirm how I can do remove this?

1 Like
3

Please add this code to Custom CSS in Online Store > Themes > Customize > Theme settings and check again.

<style>
#trustpilot-gtm-floating-wrapper { display: none !important; }
</style>