Need Help with putting in details of my bank account

Payments + Shipping & Fulfilment

Topic summary

Question: Whether bank sort code/routing details for Shopify Payments should be entered with dashes or only digits.

Answer varies by region:

  • US/Australia: Enter routing and account numbers as digits only, with no hyphens or extra characters.
  • Canada: The routing number should include a hyphen before the institution number (e.g., 11111-222).
  • UK: The sort code must include hyphens (e.g., 11-22-33); the account number should be digits only.

Action/next steps: For account-specific confirmation, merchants should contact Shopify live support via the Help Center after logging in, select a relevant topic, then choose a contact method from the page bottom.

Status: General guidance provided; final confirmation depends on the merchant’s region and can be obtained from support. No disagreements or unresolved disputes noted.

Summarized with AI on January 25. AI used: gpt-5.
1

I just signed up for shopify payments and the sort code of my bank account is needed. Please I am just wondering if I need to put the dashes that between the numbers like presented in the details on my bank account or just the number with no dashes. Example : Should I put it this 23-45-78 or this 234578

2

Hi, @Appoacx .

The banking format will differ and depends on the region of Shopify Payments account that you’re applying for. I’ll detail some of these differences below:

  • For US/Australian merchants: The routing and account numbers should not have any hyphens or extra characters added. They should just be numbers.

  • For Canadian merchants: The routing number should have a hyphen before the institution number, for example: 11111-222.

  • For UK merchants: The sort code (routing number) must have hyphens between the numbers. It will look something like this: 11-22-33. The account number should just include the numbers.

If you need further confirmation for your account specifically though, please contact our live support team so that we can authenticate you against the correct store to further assist.

To get in touch with our team, you’ll need to login to your store via our Help Center here. Once logged in, select a topic that best fits your query or situation. From there, you’ll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team. Our live support team will be able to assist you further from there.