Hello, I recently noticed I am still being charged after I deleted an account by accident without cancelling subscription. I am not getting a 10 digit code to my email as I am on iOS to recover it can anyone help?
Hi there, @Mikecarregal . Thanks for taking the time to reach out to the Shopify Community Forums with your question! My name is Imogen. It’s good to meet you.
As we’re unable to authenticate users here in the Community, we’re going to need to have you get in touch with our Authenticated Support Team so we can assist you with this matter. Use the link I provided to access our Help Center. From there, let our AI Assistant know that you’ve being charged for an account you thought you had deactivated. You may be prompted to login. If you can’t login, let the AI Assistant know that you’re not able to. The AI Assistant will then provide you with a prompt that you can use to get connected with a Support Advisor, who will be able to look into your request in more detail then we can here.
When possible, please make sure to action the steps I’ve outlined above whenever possible so we can assist you with having these charges stopped. Thanks for your time, @Mikecarregal !
Man is there just anyone I can talk to on the phone I am losing my bleep