I lost my account and my still getting charge 9$. what can I do?

Shopify Discussion
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1

Hey guys, I was deactivate my store for long time and my forget my account.

Found my credit card bill 9$ every month. What can I do? Appreciated!

2

Hey, @Murph1 ! Welcome to Shopify Community!

I’d love to help you with your billing concern. If you’re still being charged, it’s highly likely your store is currently active. To know if this is the case, I suggest trying to log into your store. If you’re able to get into your admin without being prompted to select a plan, that means it’s active. If it is, you can follow the steps below to deactivate your store and cancel your subscription.

  1. From your Shopify admin, go to Settings > Plan.
  2. Click Deactivate store.
  3. If applicable, review the options to switch to the Pause and build plan, or start a new store.
  4. If you still want to deactivate, then click Deactivate store.
  5. Select a reason for the deactivation, and then click Continue.
  6. Enter your password, and then click Deactivate now.

If you’re prompted to select a plan as soon as you log in and it’s indicated that your store is deactivated, the charge may be coming from a different source. If that is the case, you may create a support ticket by visiting https://bit.ly/3cJkx8V so our support team can help you locate the charge and put a stop to it.

Let me know if you have questions about what I’ve explained!

3

Is it auto reply ? Seems nobody read my post? I lost my account, how can I log in?

4

My apologies for the misunderstanding, @Murph1 . Since you’re unable to remember your account information, I suggest creating a support ticket so our support team can help you find the store and locate the charge. Feel free to visithttps://bit.ly/3cJkx8V and select I don’t have an account. You’ll then be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you’ll be able to find the options for support below the help docs that are presented to you.

5

I still cannot access my inactive account. I have contact online support and they keep asking me for a code. Which expires within seconds. I cant seem to stop the $39 monthly fee and the support team keeps asking me to wait and go back and we are at the same place as last. Why doesnt Shopify have a phone number to cancel the membership?

6

Hey, @Sibelonlinestor! Welcome to Shopify Community!

I understand you’re interested in canceling your subscription and deactivating your store. If you’re unable to log into your store to follow the steps I previously provided in my initial reply to this post, creating a support ticket is the next best course of action. Our support team can access your information and assist with the process of deactivating your store. Please note that while phone support is no longer available, our support team can assist you just as effectively via live chat.

Now, I see you’ve already gotten in touch with our support team. If you’re encountering any difficulties or issues with their requests regarding the account deactivation, I recommend discussing these concerns directly with them. They will be able to effectively address any problems you may be facing.