**“**Starting in 2023, Shopify will no longer send order-related SMS on behalf of your brand to customers.” This has made me concerned. Is there a third-party app that is cheap and meets my basic needs?
Topic summary
Shopify discontinued sending order-related SMS on behalf of brands starting in 2023, prompting a merchant to seek affordable third-party alternatives for customer notifications.
Recommended Solutions:
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Custom Order Status (W3trends Inc.): Enables unlimited custom order statuses, bulk updates, public/private notes, status change tracking, and allows customers to check orders without accounts.
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AfterShip Order Tracking: Provides customized tracking pages and automated order status notifications.
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miniOrange SMS Notifications: Offers SMS/WhatsApp notifications for abandoned carts, order events (placed/fulfilled/canceled), customer registration, and promotions. Features customizable sender IDs and message templates at budget-friendly pricing.
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Updatrr: Automates abandoned cart reminders and order/fulfillment/payment messages via WhatsApp. As an official Meta partner, it allows merchants to configure their own phone numbers.
All solutions focus on automating customer communication through SMS/WhatsApp channels with varying feature sets and pricing models.
Hello @Parth_1999 ,
You can consider the Custom Order Status app by W3trends Inc. With the help of this app, you can set unlimited order statuses and update multiple orders at once. Also, it allows you to set public or private notes for an order, keep a record of the status changes and see when the order status was updated and who received notifications. Besides, you can enable customers to check their order status without having an account.
There is also a great app called AfterShip Order Tracking by AfterShip & Automizely. It allows you to create customized tracking pages and set automated notifications about order status changes.
Best regards,
Anastasia
Hey @Parth_1999
Manish here, from the miniOrange team.
Your use-case can be fulfilled by miniOrange ~ SMS Notifications app. This app gives you the ability to send SMS/WhatsApp Notifications to your store customers on Abandoned cart creation, orders placed, fulfilled or canceled, customer registration,offers, etc. Its pricing is very less and budget friendly.
Along with it you can customize sender ID and SMS/WhatsApp template.
Checkout more information about the application here .
You can try Updatrr Shopify App, with Updatrr you can Automate Abandoned Cart reminders, Order/Fulfillment/Payment related messages. You can also configure your own number as they are official Meta partners. Here is the link to install the app https://apps.shopify.com/prizma-updatrr