I need to close my account and get my domain transferred
wigsforall-com.myshopify
Hey @mohamedhafiz !
Thanks for reaching out to the Shopify Community! While we are sad to see you go, I would be more than happy to help you out here.
Before we dive in, may I ask why you are choosing to leave Shopify? Is there anything at all I can help with? Please let me know if there is anything I can do to help or any suggestions you might need!
You can transfer your domain directly from your Shopify admin! This can be done directly from the Domain’s admin. You will need to unlock your Shopify domain and provide your new domain provider with an authorization code. There are a couple of points to check over before you begin your transfer, check them out below:
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You need to be the store owner to begin the transfer.
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If you transfer your domain to a platform that doesn’t use HTTPS, then for the next 90 days, an error message is displayed in the browser when anyone attempts to visit your domain. Learn more about Shopify’s HTTP Strict Transport Security (HSTS) policy and resolving security errors here.
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For your domain to be eligible for transfer, you need to wait 60 days after performing the following tasks:
- purchasing the domain
- transferring the domain to Shopify
- changing your registrar information
Below are the steps on how to begin the domain transfer away from Shopify.
- From your Shopify admin, go to Settings > Domains.
- In the Shopify-managed domains section, click the name of the domain that you want to transfer.
- Click Transfer domain > Transfer to another provider.
- Review the information, and then click Confirm. The domain authorization code is displayed on your domain’s information page.
- Give the domain authorization code to your new domain provider to verify the transfer.
Note: You need to complete the domain transfer within 30 days or your domain will be locked again. If you try to complete the domain transfer after 30 days, then you will need to cancel the existing transfer and start the process once again.
While the process should be as seamless as possible, it is always good to check with the receiving domain host as to what the process will be like on their side. You can double-check if there is any downtime expected on their side during the process. Another thing to keep in mind is that transfer can usually take up to 7-10 days to complete if successful. In addition to the above, just in case, I will also share our help doc on this process here in case you ever need it. Finally, once the transfer is complete, you can go ahead and deactivate your store following the steps in this help doc.
I appreciate there may be a lot of information above, so feel free to circle back here if anything needs clarifying!