Hi, I have an issue with the customer account order status page ({{ customer_order_url }}) when a customer places an order on one device and then opens the confirmation email on another device (e.g., mobile). You can reproduce this by copying the order status URL and pasting it into an incognito window. The page displays “Order not found”, which makes sense since there is no customer ID information, and the user is not logged in.
However, on the old order status page ({{ order_status_url }}), it was possible to check the order status even in incognito mode. If I recall correctly, there were multiple security levels. These mechanisms ensured that customer information remained secure and that only verified users could access detailed order details, but basic order information was still visible.
Is it possible to implement a similar approach on the new order status page? It is highly undesirable for customers to access their order status from another device and encounter an “Order not found” message.
If achieving a similar mechanism to the old order status page is not possible, can I at least display a login button with a message informing the customer that they need to log in to view their order?
Thanks!