Hi @mandysteins20
From what you’ve described, it sounds like your domain is directly through Shopify, which is actually quite common and straightforward. Now, the thing about domains you buy right through Shopify is that they handle a lot of the technical DNS stuff for you automatically behind the scenes. This is great because it simplifies things, especially if you’re not super tech-savvy.
Because Shopify takes care of the DNS management for domains purchased through them, you often won’t see a button that says “DNS settings” in the same way you might with other domain providers. Think of it like this: Shopify is already pointing your domain to your store, so there’s usually no need for you to fiddle with those settings directly for typical Shopify store operations.
However, there are a few things to consider and check:
1. Double-check where you bought your domain:
Sometimes, even if you think you bought it through Shopify, it’s worth just confirming. Go to your Shopify admin, then to Settings > Domains. You should see your domain listed there. If it says “Shopify-managed domain” or something similar, then it’s definitely hosted by Shopify.
2. What are you trying to do with DNS settings?
It’s helpful to understand why you were looking for the DNS settings. Are you trying to connect your domain to a third-party email service, set up subdomains, or something else? Knowing your goal can help us figure out the best approach.
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If you’re trying to connect to a third-party service (like email marketing or something similar): Shopify often has built-in ways to connect to popular services without needing to mess with DNS directly. For example, for email forwarding, you can usually set that up within the Shopify domain settings itself (though it might not be labeled “DNS settings”).
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If you have a more specific DNS need: In rarer cases, you might need to add custom DNS records. If this is the case, and you truly can’t find a way to do it yourself in the Shopify admin, then contacting Shopify Support again might be necessary. However, instead of immediately jumping to a paid expert, try to explain exactly what DNS record you’re trying to add and why. Sometimes, they can guide you to the right setting or confirm if it’s something they handle on their end for Shopify-managed domains.
Regarding the Shopify Support email and the ‘expert’ offer:
It’s a bit concerning that they sent you an email filled with errors and then suggested a paid expert right away, especially when you feel you haven’t made any changes. It’s definitely understandable to be wary of that $250 price tag!
My personal take is that for a simple missing DNS button issue on a Shopify-hosted domain, it’s unlikely you’ve made some huge mistake. It’s more likely just how Shopify handles these domains.
What I’d suggest you do next:- Go back to Shopify Support (maybe try a live chat if possible): Politely explain again that you can’t find the DNS settings button for your Shopify-hosted domain and you need to understand how to manage DNS records (if you have a specific need). Ask them to guide you or confirm if DNS management is different for Shopify-hosted domains.
- Tell them you were offered a paid expert but wanted to understand if there’s a simpler solution first. This might encourage them to look at your case more closely.
I really hope this helps clear things up a bit! Don’t worry too much; these things can seem daunting at first, but we’ll get to the bottom of it.
If you need any other assistance, feel free to reply and I will try my best to help.
Best regards,
Daisy