Not receiving New Order pop-up alerts/notifications (iPhone)

Shopify Discussion

Topic summary

Multiple Shopify merchants report that new order push notifications stopped working on their iPhones, with most issues beginning around Saturday/Sunday. The problem affects both iOS and some Android devices, impacting merchants who rely on instant alerts—particularly those with physical stores needing to quickly pull online orders from floor inventory.

Key Details:

  • Notifications stopped despite correct settings in both the Shopify app and device settings
  • The issue appears widespread, though not listed on Shopify’s official status page
  • Some users initially suspected iOS updates or other configuration changes (like DMARC records) as potential causes

Working Solution:
Several users confirmed success with this process:

  1. Delete and reinstall the Shopify app
  2. Restart the phone before opening the app
  3. Allow notifications when prompted
  4. In Shopify admin (desktop): Settings → Notifications → Staff Notifications → Find your device under Recipients → Click three dots → Send Test
  5. Some users also needed to toggle “Turn Off” then back on for their device

Current Status:
Some users report notifications spontaneously returning without intervention, while others required the manual fix. The root cause remains unclear, and Shopify support responses have been limited to standard troubleshooting steps.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
21

Possible Fix iPhone14 Pro and Pro Max
My girlfriend and I deleted the app then reinstalled it. Before opening it we turned the off our phones then turned them back on. Opened the app and made sure to “allow notifications” at the prompt. On your laptop in your shopify admin account go into your settings->Notifications Should say “Staff Notifications” then find your phone under “Recipients” and click the three dots next to it and press “Send Test” Should take 10-20 seconds.

8 Likes
22

I can confirm this solution worked for me as well.

What I experienced is that my phone device was removed from the recipients section, but after following the steps above, it appeared and it works now fine.

3 Likes
23

That’s worked thank you!!

2 Likes
24

Yes it worked for me too

25

Worked for me too! Thanks

26

Same issue for 1 week now, I’m sure this is a common problem amongst all shopify users and the problem exists both on my android and IOS device, what is the fix to it ?

27

worked for me too, thanks Moooo

28

Worked for me. Thanks so much!

29

My push notifications began again this evening. Woop! I didn’t do anything they just randomly came back.

1 Like
30

Same here. No notifications on iphone app. Tried to reset the notifications. Closed, uninstalled, installed etc. nothing worked. Please shopify if you read this, this seems to be a common problem. Please help and provide us a solution. Thanks in advance.

1 Like
31

I never even got mine. I was so excited that was a feature but when I finally started getting orders, no pop up notifications. Just email notifications. I was looking forward to seeing those notifications like they show on Youtube. :laughing:

32

Same here. Same here.

No notifications on iphone app. Tried to reset the notifications. Closed, uninstalled, installed etc. nothing worked. Please shopify if you read this, this seems to be a common problem. Please help and provide us a solution. Thanks in advance.

33

Hi there, @Sothysithbebe24 ! Thanks for taking the time to reach out to the Shopify Community with your feedback around your notifications not working on the Shopify Mobile App! My name is Imogen. It’s good to meet you!

I do have some suggestions here that you can try to see if you can get these notifications re-enabled:

  • Ensure that the app has been updated to it’s latest version
  • Ensure that your iOS has been updated to it’s latest version
  • Make sure that you have notifications for the app enabled within your device settings. On iPhone, go to ‘Settings > Notifications > Show previews.’ If you want to look at a specific apps notification settings, go to ‘Settings > Notifications > Notification Styles’ and then find the Shopify App. Toggle the ‘turn on notifications’ switch
  • Try restarting your phone

If your issues persist after following these steps, then reach out to our Support Team via our Help Center so we can collect some information from you, and do some more in-depth troubleshooting.

34

I followed these instructions and still couldn’t get it to work. I thought it was because I had iOS 18.1. But the last thing I did worked. Under the same three dots that says “Send Test”, there’s an option to “Turn Off” notifications to your iPhone. I did this and turned it back on. I hit the “Send Test” button and got the Kaching! Thanks for the help Moooo!

35

Thank you this solved my issue.