Possible Fix iPhone14 Pro and Pro Max
My girlfriend and I deleted the app then reinstalled it. Before opening it we turned the off our phones then turned them back on. Opened the app and made sure to “allow notifications” at the prompt. On your laptop in your shopify admin account go into your settings->Notifications Should say “Staff Notifications” then find your phone under “Recipients” and click the three dots next to it and press “Send Test” Should take 10-20 seconds.
I can confirm this solution worked for me as well.
What I experienced is that my phone device was removed from the recipients section, but after following the steps above, it appeared and it works now fine.
That’s worked thank you!!
Yes it worked for me too
Worked for me too! Thanks
Same issue for 1 week now, I’m sure this is a common problem amongst all shopify users and the problem exists both on my android and IOS device, what is the fix to it ?
worked for me too, thanks Moooo
Worked for me. Thanks so much!
My push notifications began again this evening. Woop! I didn’t do anything they just randomly came back.
Same here. No notifications on iphone app. Tried to reset the notifications. Closed, uninstalled, installed etc. nothing worked. Please shopify if you read this, this seems to be a common problem. Please help and provide us a solution. Thanks in advance.
I never even got mine. I was so excited that was a feature but when I finally started getting orders, no pop up notifications. Just email notifications. I was looking forward to seeing those notifications like they show on Youtube. 
Same here. Same here.
No notifications on iphone app. Tried to reset the notifications. Closed, uninstalled, installed etc. nothing worked. Please shopify if you read this, this seems to be a common problem. Please help and provide us a solution. Thanks in advance.
Hi there, @Sothysithbebe24 ! Thanks for taking the time to reach out to the Shopify Community with your feedback around your notifications not working on the Shopify Mobile App! My name is Imogen. It’s good to meet you!
I do have some suggestions here that you can try to see if you can get these notifications re-enabled:
- Ensure that the app has been updated to it’s latest version
- Ensure that your iOS has been updated to it’s latest version
- Make sure that you have notifications for the app enabled within your device settings. On iPhone, go to ‘Settings > Notifications > Show previews.’ If you want to look at a specific apps notification settings, go to ‘Settings > Notifications > Notification Styles’ and then find the Shopify App. Toggle the ‘turn on notifications’ switch
- Try restarting your phone
If your issues persist after following these steps, then reach out to our Support Team via our Help Center so we can collect some information from you, and do some more in-depth troubleshooting.
I followed these instructions and still couldn’t get it to work. I thought it was because I had iOS 18.1. But the last thing I did worked. Under the same three dots that says “Send Test”, there’s an option to “Turn Off” notifications to your iPhone. I did this and turned it back on. I hit the “Send Test” button and got the Kaching! Thanks for the help Moooo!
Thank you this solved my issue.