Order Channel Field is incorrect

[sengming]

I’ve been using these 2 APIs to create draft orders and to complete the draft order

• https://shopify.dev/docs/api/admin-rest/2022-07/resources/draftorder#post-draft-orders
• https://shopify.dev/docs/api/admin-rest/2022-07/resources/draftorder#put-draft-orders-draft-order-id-complete

but I can’t figure out how the Channel field is set to “Shopee” (see screenshot)

is it possible to change the channel to something else? My app imports orders from 2 platforms, Shopee and Lazada.

And my customers are getting confused because all their orders are marked as Channel: Shopee, while some orders should be marked Channel: Lazada

Note that

• my app is NOT a channel app
• The orders are created by my app https://apps.shopify.com/shopee-channel
• I have filled up the Google form mentioned on https://shopify.dev/docs/api/admin-rest/2023-07/resources/order . The form was filled on May 16 2023 (4 months ago)
• I do not use the source_name field on the order
• this is what the marketplaces extension looks like

Thanks!

[SBD]

Hey @sengming

The field is automatically set by Shopify based on the source of the order and can’t be changed via the API.

As a workaround, could you include the information as a cart attribute or note?

[sengming]

Thanks @SBD ! I’ve added notes and also tagged the orders correctly but I am still getting very confused customers.

It sounds like this can only be fixed by Shopify. Is it possible to prod the team to fix this? (It’s been 4 months). I am happy to send bottles of whiskey or boxes chocolates if that is what it takes

also, is it possible to stop Shopify from filling the field? Having this field empty is better than having it be the incorrect value.

[SBD]

Thanks @sengming - passing along the feedback.

I’m new to Marketplaces myself, but wouldn’t multiple apps make sense here (one for Shopee and one for Lazada?)

[sengming]

haha yes that is a good point! I just do what my customers ask me to do and apparently they prefer to handle everything from one app.

[sengming]

Hi @SBD I just noticed that the marketplace extension has a new “delete” button (see screenshot). Will clicking “delete” stop Shopify from adding the field to orders? Thanks!