Order not shipped. Shop unresponsive.

Topic summary

Multiple users purchased digital cameras through a Shopify-based shop (AZARASOP/azarshop at azarasop.myshopify.com) after being directed from Depop listings. This appears to be a common scam involving cheap camera listings.

Current situation:

  • Shop website has completely disappeared
  • Order tracking links now show “Something went wrong. The link is no longer available”
  • Seller remains unresponsive to emails
  • Multiple victims confirmed (at least 3 users affected)

Recommended actions:

  • Contact bank immediately to dispute charges/stop transaction
  • Report merchant to Shopify as fraud via their official reporting tool
  • Note: Standard 30-day waiting period may not apply since the shop has vanished

Status: Unresolved. Users are proceeding with bank disputes. One community member notes refund chances are slim but worth attempting through financial institutions.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.

I ordered a digital camera from a shop recently, led to their website by Depop. However, shortly after I ordered I realized that this is a common scam that sellers do where they list cheap digicams on Depop with a link to a website that uses Shopify.

I contacted the seller via email multiple times to get a shipping estimate or a shipping link, but they have been unresponsive. Now, I am trying to check my order, and the order link says, “Something went wrong. The link is no longer available.” The shop website is also gone/deleted and says the same thing. How do I get my money back? What should I do from here? It hasn’t been 30 days (which is always what people say to these problems) but the thing is the shop is literally gone. There is 0 chance they are shipping my order because their website is gone and my order link has disappeared.

Hi @qwertyuiop

Welcome to the community. I am sorry to hear about your case.

If a store is gone, you can still try to contact your bank first and try to stop a transaction. Also contact Shopify and report merchant on

https://www.shopify.com/legal/tools/report-an-issue/report-a-merchant

under Fraud.

Can you share a link to the store? It is good, maybe for the future, they will most likely repeat scam in similar way.

Good luck with refund but there are slim chanses.

Thank you for the response! I’ve reported them as fraud. The shop website is completely gone but it was called AZARASOP at azarasop.myshopify.com

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same thing happened to me with this shop. I can’t even report it because when I put the link into the it says that it is invalid.

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How long ago did you order? Are you going to dispute this charge with your bank? I’m unsure of what to do…

I ordered a week ago, yes I’m planning on disputing the charges with my bank

Omggg same which business

azarshop (something like that idk if spelling is right)