Hi, one of the products we sell is pillows, and we offer custom size pillows. So i want to be able to set something up where a customer can make an order that is just for us to give them a quote. what would be the best way to set that up? preferabbly without using an app. my site is alanrichardtextiles.com
Topic summary
A Shopify store owner selling custom-size pillows seeks a way for customers to submit size specifications without creating actual orders—essentially requesting quotes that appear in the order system but don’t require fulfillment.
Proposed Solutions:
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Enable cart notes: Allow customers to specify pillow dimensions directly in the cart through Shopify’s built-in cart note feature (accessible via Online Store > Themes > Theme settings > Cart).
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Create a customized digital product: Set up a product where customers enter size details via a note field when adding to cart. This can be configured with automatic fulfillment disabled in shipping settings, treating it as a quote request rather than a standard order.
Both approaches let size information flow into the order system without triggering normal fulfillment processes. A YouTube tutorial link was provided for implementing the digital product method.
Status: The discussion remains open, awaiting feedback on whether these solutions meet the store owner’s needs.
This is Ellie from BOGOS.io Free gift.
Can you please clarify what you mean by “quote”? Is this a custom pillow with quote, or do you mean you want a quote appears in customers’ checkout, or is this something else?
Let me know so I can help.
i want the customer to be able to submit the size they want. and have it show up in our orders, but not need to be fufilled since its only a quote not an actual order.
Hi @alanrichardtex ,
We do can pass the custom size as a line item attribute in order.
Let me need if you need any assistance.
Thank you
I’m not entirely sure how your store works, but here are my recommendations
1. Enable cart notes
Cart notes let customers specify their preferred pillow sizes. To enable this:
- From your Shopify admin, go to Online Store > Themes
- Find the Dawn theme, and then click Customize
- Choose Theme settings → Cart → Enable cart note
2. Create a customized digital product
If the cart note option doesn’t work for your store, consider creating a digital product used for writing the sizes. You can add a note field where customers can specify their size when they add the product to their cart; this YouTube guide could be helpful: https://youtu.be/vTtohQ4LK_E?si=VbLrCdmwDsM6Nj8k
For shipping settings, you can enable automatically fulfilled upon purchase normally.
Please let me know if this works for you! 