Orders are being auto-fulfilled by Printful even though the merchant has prioritized their own physical inventory location in Shopify’s Order Routing rules. The item is on-hand at the physical location, and inventory is confirmed available at both the physical location and Printful.
The physical location is ranked in a higher priority group within Order Routing, but Shopify still routes fulfillment to Printful. The poster cannot find a fix and is asking if others have encountered this behavior.
No solutions, workarounds, or official guidance are provided in the thread. Status: unresolved and seeking input from others; key question is why routing ignores the higher-ranked physical location despite available stock.
I am having an issue where I prioritize my physical inventory location for an item that is on-hand, but the order is still getting fulfilled by Printful, even though my physical inventory location is properly ranked in a higher group in Order Routing rules. Has anyone had this problem? I cannot find a solve.
I verified the inventory is available in both locations.