Order Tacking issue

Payments + Shipping & Fulfilment

Topic summary

A merchant is experiencing a redirect issue after uninstalling the Track123 tracking app. Customer tracking numbers still link to Track123’s site instead of the original UPS/USPS tracking pages.

Suggested solutions include:

  • Check Shopify Admin > Settings > Notifications > Shipping and replace any Track123 code in the shipping confirmation email template with the default {{ fulfillment.tracking_url }} variable
  • Manually edit tracking information for old orders that were fulfilled while Track123 was active, as those links were saved as custom URLs and won’t update automatically
  • New orders should automatically use standard carrier links once all Track123 code is removed

Status: The issue remains unresolved. One responder offered to examine the theme code directly, while another suggested considering alternative tracking apps like ParcelPanel for future use.

Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.
1

I ship orders using UPS or USPS, and customers used to track their packages by clicking on the tracking number in their order, which redirected them to the UPS or USPS website to see the current status. I had installed the Track123 app, which showed tracking information on their page instead. However, after uninstalling Track123, the issue is that when customers click on their tracking number, it still redirects them to the Track123 site. I can’t find a way to redirect it back to the original UPS/USPS tracking links. Can someone please help?

2

Hey @Hraz,

In order to do the requested changes requires to do the custom code in your theme file.
Could you please share the 4 digits collab code along with the store url in the p/m so that I can take a look and make the requested changes.

Thanks

4

Hey @Hraz
This kinda thing can happen when a tracking app like Track123 overrides the default tracking links. Even after uninstalling, it doesn’t always reset those links back to UPS or USPS automatically. You might try:

  • Head to your Shopify Admin > Settings > Notifications > Shipping and check the shipping confirmation email template. If you see anything from Track123 in there, swap it out with the default {{ fulfillment.tracking_url }} so it pulls the right carrier link.

  • For old orders that were fulfilled while Track123 was installed, the tracking links were already saved as custom ones, so those won’t update automatically. You’d need to go into the order and manually edit the tracking info if you want to fix it for those.

  • For new orders, as long as there’s no leftover Track123 code, Shopify should go back to using the regular UPS/USPS links.

If you want something more flexible or branded going forward, apps like ParcelPanel Order Tracking can give you more control over tracking pages and customer updates too!

Hope this helps a bit! If it does, feel free to mark it as a solution so others can find it too :blush: