Issue: After a recent Shopify app update, packing slips stopped displaying customer names and information—only showing ordered items. This creates problems for pickup orders where staff can’t identify which package belongs to which customer.
Root Cause: The issue appears related to Shopify’s transition from the old “Order Printer” app (being sunset) to the new “Shopify Order Printer” app, which uses different templates.
Suggested Solutions:
Status: The original poster has not yet attempted the migration process, as support staff hadn’t recommended this solution.
I have never had issues with my packing slips until the app updated recently.
The new issue:
Packing slips no longer display customer name & info. It’s only showing their items.
We offer pick up and now we don’t know who’s order is who’s. We’ve always referred to the packing slip that we place with their pick up package.
Shopify does not have an answer for this
I have not changed any settings
I have always used the “print packing slip” from the Shopify order page
Have you moved from the old “Order Printer” app (which is sunsetting) to a new “Shopify Order Printer” App?
They use different templates and there is a document on migration: https://help.shopify.com/en/manual/orders/printing-orders/shopify-order-printer/migration
No I haven’t NO support people have told me to do this
We ran into the same issue a while back and ended up building a free app called PostPrint to make it easier.
It pulls in all the customer info you’d expect on a packing slip, and you can pick and choose what to show or hide. The best part is you can still print it right from the Shopify Admin order page, so it feels like part of the normal workflow.
Here’s what the editor looks like — you can drop in your logo, phone number, or any extra details you want:
If you want to try it, happy to walk you through setting it up so your slips have everything you need again.
