Using the Palo Alto theme: my header appears when I’m in design mode and features a hamburger menu, my logo, the search feature, and the cart. The published version of my site does not show the header for some reason. The default market setting is selected, the header options are all “on”, so I’m not sure what other settings I might be missing?
Topic summary
A user is experiencing an issue with the Palo Alto Shopify theme where the header (containing hamburger menu, logo, search, and cart) displays correctly in design/preview mode but disappears on the published live site.
Troubleshooting attempted:
- Verified default market setting is selected
- Confirmed all header options are toggled “on”
Current status:
- Store URL shared: https://opesoap.com/
- Awaiting diagnostic response from community helper
- Issue remains unresolved
A screenshot was provided showing the header visible in the theme editor, illustrating the discrepancy between editor and live views.
Hello,
Can you please share your store URL so I can check?
Sure! https://opesoap.com/
Hello! I haven’t heard back - were you able to figure out what the issue is? Just in case, here’s my URL again https://opesoap.com/