Partial Catalgoues & POS Issues

Retail & Point of Sale
, ,

AI-generated summary

A retailer is trying to use partial POS location catalogues for sale pricing but previously found that including only a few products caused other products to disappear from POS; adding all 10,000 SKUs fixed availability but made pricing maintenance difficult.

Suggested approaches include:

  • Keep the full product range in the catalogue and apply custom prices only to sale items.
  • Test changes at one POS location before wider rollout.
  • Check whether product disappearance is tied to catalogue inclusion rules or location assignment.

A key explanation offered is catalogue priority: if a country/market catalogue and a more specific retail market catalogue both apply, the retail market catalogue may override the broader one, leaving only products in the shorter catalogue available. Retail parent/submarket catalogues may combine instead, allowing a full catalogue at the parent level and sale-only pricing at the specific location level.

No final resolution is confirmed; the recommended next step is controlled testing with a single store while leaving existing catalogues unchanged.

1

Hi all,

In the past, I’ve used POS Location Catalogues to manage special pricing at specific store locations.

I recently tried creating a Sale Catalogue containing just a handful of products, but it caused issues with our POS, with products disappearing from the system. The only thing that resolved the issue was including all 10,000 SKUs in the catalogue.

The downside is that maintaining and editing pricing becomes a bit of a nightmare when every catalogue needs to include our entire product range.

We’ve continued working this way, but I’m hesitant to try partial catalogues again in case it causes the same POS issues.

Has anyone tried using partial catalogues recently without running into problems? I’d love to hear about your experiences.

Thanks!

2

Hi,

Rather than creating a sale catalogue with only a few products, have you tried keeping all products in the catalogue and applying custom prices only to the items you want on sale?

That way, the remaining products can retain their regular pricing without needing to maintain separate lists of all 10,000 SKUs.

I’d test this with one POS location first to confirm that product availability and checkout pricing behave as expected before rolling it out across your stores.

If products are still disappearing, I’d check whether the issue is caused by the catalogue’s product inclusion rules or its location assignment. That should help narrow down the actual cause.

3

Hi
If a country market also has a catalog, this looks like catalog priority: a retail market is more specific, and its catalog overrides the broader one of a different type. Then only the short catalog’s products stay available there.

Catalogs on a retail market and its retail submarket combine instead. A retail market for all POS locations is the parent of one for specific locations, so the full range goes on the first and only sale lines on the second. Where a product sits in both, the sale price wins.

Given your worry about a repeat, start the sale market with a single store and leave current catalogs alone until it looks right.

I can also set up both markets at no charge through collaborator access; send me a collaborator request code in a private message.

If this sorted it, marking it as the solution helps the next person.