Payment Authorization Shows Expired

[ashishjungr12]

Hi there,

We are using authorize.net to process our payments and recently we are seeing an issue where Shopify places a tag “Expired” on the payments.

The payment however, gets through on Authorize.net which means customers get charged but in Shopify we get this alert or a tag in some of the orders. Our capture method is at checkout and automatic.

Can someone help us identify why we are seeing this.

Thank you in advance.

[Kalen_Jordan]

Are you perhaps only authorizing the payment and not capturing it? The authorization expires after 7 days if you don’t capture it by then.,