So i had one month to set up and i did so chose the 89$ plan but it was a one month offer for 5$ and for some reason now it wont let me cancel the payment so now its gone like 1 week over due please help i cant use my card until this is fixed i need you to take the subscription off
Topic summary
Billing/subscription problem: The merchant selected an $89 plan but believed there was a $5 one‑month promotional offer. They were unable to cancel the payment, the invoice became about a week overdue, and their card was unusable until the issue was fixed; they requested removal of the subscription.
Guidance provided: Multiple replies directed the merchant to contact Shopify Support through the Help Center, advising use of the AI chat until options like “I still need help” or “chat with a support advisor” appear. Support was noted as the correct channel to cancel overdue charges and adjust the plan.
Outcome: The original poster later confirmed the issue was resolved, without detailing the steps taken.
Status: Resolved. No further action requested. No attachments or technical artefacts were central to understanding the discussion.
Hi @2Him !
Since this is a billing issue, it would be best to reach out directly to Shopify support team as they can further assist you with this matter. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the “I still need help” or “chat with a support advisor” option appear.
I’m sorry to hear about the issue. Please contact Shopify’s support team directly to resolve your subscription problem. They can assist with canceling the overdue payment and updating your plan.
It has been solved thanks tho