I received an email from shopify asking for my id upload through stripe after I did that they sent me an email saying that I was good to go. However once I checked on the shopify payouts tab payouts are still on hold after this i contacted live chat and they escalated this case does anyone know a fix to this?
Topic summary
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Main issue: Payouts remain on hold in Shopify after completing an ID verification request routed through Stripe. The merchant received a “good to go” email but still sees payouts paused in the Shopify Payouts tab.
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Actions taken: Uploaded ID as requested, confirmed by email. Contacted Shopify live chat; the case has been escalated for review.
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Evidence: A screenshot is included showing the payouts-on-hold status (image supports the claim but adds no new details).
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Status and ask: No resolution yet; the user is seeking guidance or a fix from others. The discussion remains open with the key question of why payouts are still on hold despite verification and what steps can expedite reinstatement.
What is the status of your Stripe account?