I was testing Shopify 2-3 months ago and I stopped it after is was hard so I deleted the app and never got on it and I look at it and now I have a payment of 399$ I will not be paying that because I was not active in my account and the app was deleted and I never knew I want to shut down everything and deactivate my account because I won’t be paying for something I didn’t not use and y’all will be getting a bad review because once a person is inactive or never logged in again the account should be deactivated and stoped and if my account don’t get shut down and this payment go away I will make a big problem.
Topic summary
Main issue: A user says they tested Shopify 2–3 months ago, deleted the app, and remained inactive, but now sees a $399 charge. They refuse to pay, want their account fully deactivated, and demand the charge be removed, threatening a negative review and escalation if not resolved.
Requested outcomes:
- Deactivate/shut down the account and any related services.
- Waive or remove the $399 payment.
Guidance provided: Another participant directs the user to contact Shopify Support via the provided link for billing and account assistance.
Status: No resolution reported. The thread remains open pending the user’s contact with Support and any subsequent decision on account closure and refund/charge reversal.