Hello guys**, can someone help me?** i have a problem. 3 days ago i try to connect shopify payments to my store. i write every information needed and i send a document foto for veryfications. i recived a messange that my Shopify Payments information couldn’t be verified. so i try to try it again but the massange still same. after some tryes i see the messange that my Shopify Payments information couldn’t be verified and that “You have reached the maximum number of attempts for submitting your details. You need to contact support to make any changes”. i dont know what do, i contact support already but they say i have to wait 1-2 days. but nothings change
Topic summary
Connection to Shopify Payments is blocked by failed verification. The store owner submitted all required information and an identity document photo, but received repeated messages that the information couldn’t be verified.
After multiple retries, the account hit the maximum number of submission attempts. The system now requires contacting support to make any changes.
Support was contacted and advised waiting 1–2 days, but no progress has occurred since; the verification status remains unchanged. Another participant asked whether the issue was resolved, with no confirmation provided.
Technical note: “Verification” refers to Shopify Payments’ identity and business checks needed to activate payment processing. The uploaded document photo is central to this process.
Outcome/decisions: No resolution yet. Next steps likely require support to reset attempts or manually review and validate the submitted documents. Status: ongoing and unresolved.
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hello, did you solve the problem?