A student store owner is experiencing an 8-day payout hold on their Shopify Payments account following a suspicious bank account change they claim they never made. Despite immediately contacting support, verifying their identity, and self-resolving the bank issue, the payout remains frozen.
Key Issues:
Multiple support advisors promised follow-up emails that never arrived
No contact from Shopify’s internal Payments Risk or Financial Operations team
All documents verified and bank account restored, yet funds remain blocked
Case number: #60923117
Real-World Impact:
Complete income freeze affecting the solo operator
Had to cancel their mother’s doctor appointment due to lack of funds
Outstanding ad account debt prevents switching to alternative payment processors like Stripe or PayPal
Current Status: The issue remains unresolved with no clear timeline for payout release. The user has shared multiple screenshots documenting their support interactions and verification attempts. One community member suggested switching payment processors temporarily, but the user cannot due to existing financial obligations.
Summarized with AI on October 23.
AI used: claude-sonnet-4-5-20250929.
I’m writing this because I genuinely don’t know what else to do. My Shopify Payments account has been on hold for 6 days after a suspicious bank change that I never made. I immediately contacted support, verified my identity, and fixed the issue myself when no one from Shopify took action. Since then, I’ve talked to multiple support advisors everyone says they’ll email me, but those emails never arrive. I feel completely helpless.
This isn’t just a business delay anymore it’s affecting my real life. I’m a student, I run this store alone, and this payout hold has frozen every bit of my income. I even had to cancel my mother’s doctor appointment because I was waiting for Shopify to resolve this and release the funds. I’ve worked hard, done everything right, and still no one from the internal team has contacted me.
Please, I’m begging for someone from Shopify to notice this and escalate it to the Payments Risk or Financial Operations team. My documents are verified, my bank account is restored, and the issue is fully resolved yet my payouts remain blocked. I’m emotionally drained and financially stuck. My case number is #60923117. Please help me before this situation gets any worse.
That seems very stressful especially since you’ve already done all the verification and you resolved it yourself. Since holding your payout is a process that only the internal team can handle, your best bet is to temporarily unlink Shopify Payments, link another processor like Stripe or PayPal, and keep your store open while Shopify sorts out your hold.
I wish i could do that!but you already have seeing that due on ad account!without release payout how can i start again? You guys are kidding? Why? It’s been 8 days almost! Payout holds for bo reason?
