URGENT Help Needed! Shopify Payments Payouts On Hold Over 20 days!

Shopify Discussion
1

Without warning or a request for any documentation, my Shopify payment payouts were put on hold. I contacted the Shopify support agent (ticket number 44465348), and i was told that i will receive an email from the payment team in 3 business days. However, It’s been over 20 days now and I haven’t received any emails from them. I’m very frustrated, I need to pay the supplier, and I don’t know what to do now, could anybody help me with this?

2

Problem solved now

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How did you end up solving this? I’m in a similar boat at the moment with no communication from Shopify.

2 Likes
4

How did you solve this? I have been having this issue since middle of March. I find this unethical, un professional and counterproductive for both sides. I am receiving payouts from STRIPE to same BANK Account SHOPIFY has.

Regards

Dona

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Hi, there. We aren’t able to see any account information here over the Shopify Community so we won’t have more information about specific payout holds here. That being said, you can learn more about Shopify Payments payout holds and why they may occur here. If you have any questions after reading through this please contact our support team through the Help Center so we can look into it with you.

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Same happened to me on April 17th. My ticket ticket ID 47102761. Over 70,000 on hold. Furious.

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I 've contaced shopify support everyday for the past 10 days. I need help ASAP. ticket ID 47102761. Im a small brick and motar boutique and they are now holding over $70,000. How is this Legal?

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We don’t have quite as much tied up, but we’ve been on hold for almost 3 months now and I haven’t even received initial correspondence. The customer “support” chat can’t tell you anything about your position in queue and just assure you it will be processed eventually. It almost forced us to close completely as my business is relatively new and didn’t have the floating capital to have thousands of dollars tied up in a hold I can’t resolve.

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Hi, my situation has changed, and now my payouts came back. I think that the thing they must do it is to notify clients about this. If they do that it would be more acceptable and easier to understand.

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Did you ever get your payout?

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Did you ever get this resolved? We are dealing with the same thing.

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I’ve been waiting for my payout for over 120 days now! They haven’t given me any updates they just fully on deleted my store as if it never existed and every time I talk to their “team” they don’t resolve anything and tell me to wait more. Like um it’s been over 120 days!

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We are also in the same situation…over 30 days for us…

14

Sorry to hear you’re going through this — you’re definitely not alone. Many merchants have reported similar experiences with Shopify Payments, where payouts are suddenly held without notice or explanation, leaving businesses stuck and unable to operate.

If you’re tired of the long payout holds and lack of response, it’s time to consider a more reliable and merchant-friendly solution:

Switch to [WallidPay](https://apps.shopify.com/wallidpay\) ([https://apps.shopify.com/wallidpay\](https://apps.shopify.com/wallidpay\)) – A Smarter Alternative to Shopify Payments- No long holds – [WallidPay](https://apps.shopify.com/wallidpay\) does not freeze or delay your payouts unexpectedly.

  • Instant withdrawals – Get your funds immediately into your bank account.

  • Supports high-risk products – Including industries like CBD, vape, supplements, and more.

  • Easy Shopify integration – Works seamlessly with your existing store.

  • Real support – You get fast responses when you need help, no endless ticket waiting.

Don’t risk your business over payment delays. Move to a payment processor like WallidPay that puts merchants first and gives you full control of your cash flow.

Let me know if you need help setting it up!

15

Sorry to hear you’re going through this — you’re definitely not alone. Many merchants have reported similar experiences with Shopify Payments, where payouts are suddenly held without notice or explanation, leaving businesses stuck and unable to operate.

If you’re tired of the long payout holds and lack of response, it’s time to consider a more reliable and merchant-friendly solution:

Switch to WallidPay (https://apps.shopify.com/wallidpay) – A Smarter Alternative to Shopify Payments- No long holds – WallidPay does not freeze or delay your payouts unexpectedly.

  • Instant withdrawals – Get your funds immediately into your bank account.

  • Supports high-risk products – Including industries like CBD, vape, supplements, and more.

  • Easy Shopify integration – Works seamlessly with your existing store.

  • Real support – You get fast responses when you need help, no endless ticket waiting.

Don’t risk your business over payment delays. Move to a payment processor like WallidPay that puts merchants first and gives you full control of your cash flow.