Shopify recently modified the Payouts Detail page, removing the gross charge subtotal from the summary box. The “Charges” field now displays the net payout amount instead of gross charges, forcing merchants to manually calculate gross totals when reconciling dozens of orders per payout.
Impact on bookkeeping:
Merchants need gross charges and fees separated for proper accounting
Reconciliation time has significantly increased (one user reports tripling their time)
The issue is compounded by recent payment processor changes forcing daily or multiple daily payouts
Workaround attempts:
Users can export reports from Finance → Payouts using date filters
However, issues persist: some users aren’t receiving export emails, the filter interface has changed, and exports sometimes include all historical transactions rather than selected date ranges
The exported report lacks detailed tax and shipping breakdowns needed for tax accounting
Current status: The discussion remains unresolved, with multiple merchants expressing frustration over the reduced functionality and lack of communication from Shopify about these changes.
Summarized with AI on October 31.
AI used: claude-sonnet-4-5-20250929.
Shopify changed the Payouts Detail page and it is misleading. In the summary box, the “Charges” amount should show the gross charges, but instead it’s showing the total for the NET payout.
When there are dozens of orders in a single payout, we have to MANUALLY total the gross charges! It’s important to record the gross charges and fees separately for bookkeeping purposes and Shopify has made this task much more difficult than it needs to be especially after the recent payment processor changes that force daily (and sometimes multiple per day) payout deposits regardless of our chosen payment frequency.
I’ve contacted support about this but based on their recent payment processor changes and their lack of communication about it, I don’t think they care much about customer experience.
We are having this same issue as well, I’m not sure why they needed to change the reports at all! Now when bookkeeping I have to click into the details for each payout date instead of seeing nice columns with Charges, Refunds, and Fees all listed on the main payouts page.
For just the fees per a specific time period, I was able to export a report from the Payouts section. Form the shopify Admin, navigate to FINANCE–>PAYOUTS and then click the search icon to the far right to reveal the filter bar. Click on the “Payout Date” dropdown and use the various options to set your date criteria and then hit EXPORT in the top right corner. It will export/email the report to the admin email on file. The report is sorted by payout date and includes Charges, Refunds, Adjusments, etc, Fees and the net payout per each date.
This report works as of today; however, there is no longer a search icon to the far right on my screen - the filter is now at the top of the report columns to narrow the report. Then on export when I selected just these transactions it did nothing - sent all my transactions out over all of time into a report that took a while to receive it via email. The Marketplace Sales Tax column on this report is incorrect - no breakdown of taxes, or shipping on this report which is needed for tax accounting bookkeeping as well.
