Shopify changed the Payouts Detail page and it is misleading. In the summary box, the “Charges” amount should show the gross charges, but instead it’s showing the total for the NET payout.
When there are dozens of orders in a single payout, we have to MANUALLY total the gross charges! It’s important to record the gross charges and fees separately for bookkeeping purposes and Shopify has made this task much more difficult than it needs to be especially after the recent payment processor changes that force daily (and sometimes multiple per day) payout deposits regardless of our chosen payment frequency.
I’ve contacted support about this but based on their recent payment processor changes and their lack of communication about it, I don’t think they care much about customer experience.
We are having this same issue as well, I’m not sure why they needed to change the reports at all! Now when bookkeeping I have to click into the details for each payout date instead of seeing nice columns with Charges, Refunds, and Fees all listed on the main payouts page.
For just the fees per a specific time period, I was able to export a report from the Payouts section. Form the shopify Admin, navigate to FINANCE–>PAYOUTS and then click the search icon to the far right to reveal the filter bar. Click on the “Payout Date” dropdown and use the various options to set your date criteria and then hit EXPORT in the top right corner. It will export/email the report to the admin email on file. The report is sorted by payout date and includes Charges, Refunds, Adjusments, etc, Fees and the net payout per each date.
This report works as of today; however, there is no longer a search icon to the far right on my screen - the filter is now at the top of the report columns to narrow the report. Then on export when I selected just these transactions it did nothing - sent all my transactions out over all of time into a report that took a while to receive it via email. The Marketplace Sales Tax column on this report is incorrect - no breakdown of taxes, or shipping on this report which is needed for tax accounting bookkeeping as well.
