My payments have been on hold since 9th May never received an email from them. Just can’t get anywhere, can’t give me a time frame or anything. A small business gets regular income coming in but they just don’t seem to care. £1.5k I am owed it’s scandalous quick enough to take your fees out of your bank. I am leaving Shopify once I get my money disgusting how you are treated and no explanations or anything. Get it sorted Shopify
Topic summary
Multiple merchants report Shopify Payments payouts being placed on hold without prior notice, reason, or a clear timeframe for release, creating cash-flow strain while fees continue to be charged.
Examples: One merchant says funds have been held since 9 May with about £1.5k outstanding and no communication. Another received a “Funds on hold—customers can still checkout; contact support” notice and, after two days with support, still has no explanation.
Support experience: Merchants were told there are no notes explaining the hold, and that the relevant team’s channel was “closed,” resuming the next day—prompting concerns about support availability during business hours and operational reliability.
Customer impact: A buyer claims they paid a different shop in December and, over six months later, have not received products or a refund, alleging funds are being held; this is an unverified accusation.
Status: No resolutions reported. Key unknowns include the reason for the holds, expected timelines for payout release, and concrete steps to restore normal payments. The discussion remains open and unresolved.
hi! did you manage to sort this out? i am a customer from another shop who has had their money held by shopify for more than 6 months & haven’t received the products i bought last december! this is a fraud company!
Was this ever resolved? We just received the ‘Funds on hold, Customers can still checkout and to contact support for the next steps.’ So far it’s been 2 days of contacting support and no resolution and no idea why there even is as a hold as supposedly there are no notes as to why funds would be on hold & now they say “Support Advisor): I just received a notification from our team that their channel is closed as of the moment and will continue their operations tomorrow.” How is it possible it’s closed on a Thursday at 2PM EST? We cannot run a business this way.