Yes I got my payout, it went into a ‘scheduled’ status for 4 days then paid out on the day it said it would. I really would recommend asking for it to be escalated to the business operations team, things seemed to actually get looked into after an advisor escalated the issue to their department, and they are the only team to have actually reached out to me via email.
Topic summary
Multiple Shopify merchants are experiencing prolonged payout pauses, with funds held for periods ranging from 2 weeks to 6+ weeks. The issue began appearing around early March 2024, affecting numerous users who receive identical error messages instructing them to “update Shopify payments account details.”
Common Problems:
- Payment details are already correct and verified, yet the pause persists
- Support tickets are repeatedly “escalated” with no follow-up or resolution
- Each support interaction takes 30-45 minutes but yields no progress
- No clear timeframes provided for resolution
- Some merchants have thousands of dollars held ($1,100-$10,000+)
Attempted Solutions:
- Re-entering payment information (unsuccessful for most)
- Multiple support contacts (4-7 times reported)
- Submitting verification paperwork (with looping requests)
Potential Workaround:
One user reported success after requesting escalation specifically to the “business operations team” and “payments team,” emphasizing cash flow impact. Their payout moved to “scheduled” status within 72 hours and processed successfully. Another user suggested trying a different email address if the original was disabled.
Current Status:
The issue appears systemic rather than isolated, with reports spanning multiple forums. Most cases remain unresolved, causing significant cash flow problems for small businesses.
Thank you so much, I will also try asking for that as I haven’t gotten my payout for two weeks, which is over 10k now… absolutely crazy and seems to be happening to a lot of people lately.
Is the only answer to wait?
I’m now 4-5 weeks in with no resolve bar two agents ‘personally taking ownership’ and ‘escalating’ - mine is a new store and fair enough if smaller but still, I’m trying to grow it and cashflow is cashflow.
I’m actually considering taking my site to another platform currently, it is unreasonable to hold monies for this long with no information on why or how to resolve.
Hey im having the same issue iv been waiting for over a week now
hey just had the same issue. if you or anyone else hasen’t fixed it try using a different email. I changed it and it worked because my old email was disabled for some reason
Hey @toplimitjay ,
Thanks for sharing such a useful information. We really appreciate it.
