Hiya I received an order and it says Payment pending. Shopify advised not to fulfil order unless it been processed. I never had this before is the issue in my end or customer. And how long will I have to wait pls? Many thankd
Topic summary
Order marked as “Payment pending” in Shopify after a customer purchase. Shopify has advised not to fulfill until the payment is processed.
- Poster asks if the issue is on their side or the customer’s.
- Seeks guidance on typical wait time for the payment to clear.
No replies or resolution yet; key questions remain unanswered and the thread is open.
If you want to play it safe, wait, but this could lower customer satisfaction because your customer won’t appreciate delayed shipping since they’ll think they’ve already paid.