Plan deactivation (Cancel)

Product Development & Sourcing

Topic summary

A user with a basic Shopify plan wants to cancel temporarily and asks whether their website themes, data, and products will be preserved for potential reactivation after a few months.

Key Confirmations:

  • Shopify retains store data (themes, products, settings) for up to two years after cancellation in a “frozen” state
  • Reactivation is straightforward: log back in, select a plan, and everything restores as-is

Important Caveats:

  • The storefront goes offline during cancellation—visitors cannot access the site
  • Dropshipping product availability may change; suppliers could discontinue items or run out of stock
  • Third-party app settings might be lost if apps require active subscriptions
  • Custom domains remain owned but need separate management to prevent expiration

Alternative Suggested:
Shopify’s Pause and Build plan ($9/month) keeps backend access active while preserving all data, avoiding potential complications from full cancellation.

Recommendation: Create backups of critical data before canceling, especially if considering future platform migration.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

Hi Team,

I have a basic plan but I am going to cancel my plan for a while. I was wondering if all my website themes, data and products will be stored for two years? For example, if I want to reactivate my website after a few months, is everything maintained as it is now?

Thanks,

Davoud Azadmanesh

2

Hey Davoud,

Yes, they will retain your store data, including themes and listed products, for up to two years. However, if you’re dropshipping, product availability may change during this time—many items could go out of stock due to supplier updates. I would recommend you create backups for important data, just in case you want to use it in the future or mirgrate your store to a different platform.

Also, Shopify does offer a Pause and Build plan with a reduced subscription fee at $9 - This allows you to maintain access to your store’s backend while keeping your data intact.

Hope this helps!

3

Hi @davazdsale

I’ve gone through your question carefully, and I totally get why you’re concerned about your store’s data after canceling your Shopify plan. Let me break it down for you.

What Happens When You Cancel Your Shopify Plan?

If you cancel your plan, your store will go into a “frozen” state, meaning Shopify won’t delete your data right away. Your website, including themes, products, and settings, will still be stored on Shopify’s servers for up to two years. So yes, if you decide to come back within that time, you can reactivate your store and pick up right where you left off.

**Important Things to Keep in Mind:**1. Your store won’t be live – Visitors won’t be able to access your website.

  1. Third-party apps might stop working – Some apps might lose their settings if they require an active subscription.
  2. Custom domains need to be managed – If you bought your domain through Shopify, it remains yours, but if it’s connected from another provider, make sure you don’t let it expire.

How to Reactivate Your Store:

Whenever you’re ready, you just need to log back in, select a plan, and everything will be restored (as long as it’s within the two-year window).

If you need any other assistance, feel free to ask, and I will try my best to support you.

Best regards,
Daisy.